Travel and Health Updates

INFORMATION

UPDATE ON EXTENSION OF FLEET-WIDE HALTING OF OPERATIONS THROUGH TO 15 AUGUST

We at MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 15 August, in light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency.

MEDITERRANEAN CRUISES – Announcement July 16th, 2020
For our cruises in the Mediterranean cruises we have extended our temporary halt of operations up to August 15 included

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • The Future Cruise Credit (FCC) vouchers related to these new cancellations will be communicated by August 7.
  • To find out more about on our Compensation Policy, please click here.
 
Please note that at the present time we are in the very final stages of review by the relevant authorities of our new health and safety operating protocol which will be deployed to our ships to support their return to operations, initially in the Mediterranean and as currently planned, from 16 August onwards

As a reminder, our new health and safety operating protocol has been designed on regional and national guidelines set forth amongst other by the EU Healthy Gateways, the European Union-funded Joint Action, and will also align with those issued by the European Maritime Safety Agency, EMSA. At the present time, we are waiting for final approval from the national authorities from the countries that our ships plan to visit along their East and West Mediterranean itineraries from the second half of August onwards.
 
In addition, we would like to inform that:
 
 
CARIBBEAN CRUISES – Announcement June 22nd, 2020
We have extended our temporary halting of our cruise operations out of U.S. ports as well as in the Caribbean through to September 30, 2020, included. This extension aligns with the industry-wide voluntary measure announced by Cruise Line International Association (CLIA), the international body representing all major cruise lines. 
  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more about on our Compensation Policy, please click here.
NORTHERN EUROPE CRUISES – Announcement July 6th, 2020
We have extended our temporary halting of operations in Northern Europe through to the end of the current Summer 2020 season, affecting cruises scheduled to depart until 23 October, included.  
  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more about on our Compensation Policy, please click here.


CANADA & NEW ENGLAND, MSC MERAVIGLIA CRUISES - Announcement June 24th, 2020
Due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami. 
  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more about on our Compensation Policy, please click here.


ASIA CRUISES – Announcement July 15th, 2020
MSC Cruises has decided to halt the operations of MSC Bellissima in Asia cancelling all the cruises up to the 6th of September
  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • The Future Cruise Credit (FCC) vouchers related to these new cancellations will be communicated by August 7.
  • To find out more about on our Compensation Policy, please click here.
 
 
For all cruises cancelled by MSC, guests will receive a voucher with a Future Cruise Credit (FCC) equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be utilized for a future cruise on any ship and itinerary of the fleet departing up to December 31st 2021. On top of the above Future Cruise Credit (FCC), once starting the new cruise, the guests will receive an on board credit between $100 and $400 per cabin, depending on the length of their original cruise. To find out how to get your Future Cruise Credit and move your upcoming cruise, please check the “Compensation Packages” by clicking here.

In addition, if requested, MSC Cruises will guarantee for all existing bookings on cruises sailing until October 31st (not cancelled by MSC) the flexible Commercial Policy already in place. Guests will be able to reschedule their cruise to a future departure date through to 31 December 2021 of any ship and itinerary of the MSC Cruises fleet at no additional costs.  

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings and we are genuinely sorry for the inconvenience that this will cause you.

Compensation packages FAQ